TCard™

An operations management solution that enhances stability through teamwork, structure and insight.

TCard on a laptop

TCard™ is a simple and effective solution that was created to meet the needs of operators, superintendents and plant managers.

TCard is a simple-to-use operations management solution designed to help plan, schedule and manage tasks easily and efficiently, facilitate two-way communication and provide clear visibility of the status of tasks.

TCard was born out of the need to develop a fit-for-purpose industrial operations management solution to improve transparency and standardise regular activities to ultimately improve production, safety, and housekeeping.

Built for operations management

Specifically designed to complement rather than replace your existing ERP and/or CMMS, TCard works alongside your existing systems and allows operators to execute digitally allocated work scheduled across rolling shifts within 24/7 continuous operations.

Switch away from paper

TCard™ is a cloud-based solution that is suitable for mobile and tablet use. Bringing data into a central location helps provide visibility across the operations and facilitates automated reporting.

Standardise operator activities

TCard™ lets you standardise operator activities so the same activity can be easily set to recur across all your shifts and crews at an interval that best suits your operation.

Improve shift handovers

TCard™ was built for plant operators by plant operators to help make handovers easy. With a quick glance, the incoming shift can see which activities were completed and which weren’t.

Digital transformation

TCard™ is one of the easiest, cost-effective and value-adding ways of starting your digital transformation journey.

Improve communication

Operator comments and insights on each and every task become visible to the whole operations team providing the evidence of the jobs that have been managed.

Good housekeeping

TCard™ allows you to schedule regular housekeeping tasks across your crews to eliminate workplace hazards.

Gain insight into your operation

TCard is a simple and effective operations management solution that provides instant insight into the status of operational activities. Tracking the status of safety and critical activities will help ensure a safe and efficient operation.

Anywhere, anytime, you can gain complete visibility across your whole operation by providing granularity of every operator activity across every shift.

Operators’ comments can easily be shared across your wider support team – increasing operational awareness and making it easy to allocate resources to complete critical tasks that are at risk.

You can also capture the critical operator activities that are required to be completed before, during and after a shutdown to ensure production is maximised.

Enhance operating practice in as little as 4 weeks

Enhance stability across your entire operation

TCard will not only deliver short-term benefits to your plant operations but will allow you to proactively manage shutdowns and equipment breakdowns, saving you time and money.

Effective housekeeping can eliminate most workplace hazards and help get the job done safely. It also enables you to see when things are going out of control by detecting spillage and overflows. TCard allows you to schedule regular activities across your crews to ensure you maintain effective housekeeping, improving safety and enhancing stability.

Provide structure to your daily activities

TCard provides operators access to procedures as they complete activities through a simple and easy-to-use platform, ensuring activities are performed consistently across the plant. Embedded photos enable operators to see the standard to which the task needs to be carried out.

Using the built-in “request feedback” option, operators can flag to management when the procedure requires updating, empowering operations to keep all procedures current.

TCard allows you to plan regular activities across your crews and prioritise them, ensuring the right things get done.

TCard™ enhances team culture and creates a connected workforce

TCard provides an easy-to-use and simple way for time-critical activities to be made visible to operators and supervisors. Operators can provide commentary on the activity, request assistance and update the status which can be seen in real-time.

TCard empowers two-way communication by connecting operators at the front line with supervisors and management. Inbuilt intelligent reporting provides information on how a task was completed and whether there were any complications when completing a task.

Improved communication creates a connected workforce that can respond to issues quickly and ensures teams ask the questions that need to be asked. Providing a simple way for teams to communicate, share the load and support one another leads to the development of a strong team environment.

What our clients say

Mining & Processing operations are inherently different to other industries and we needed a product that could meet our needs rather than fitting our business around the product. TCard™ helped solve a number of challenges, some obvious from the outset and others that became obvious once resolved. Sharing the load, standardising the approach and giving our Operators continuous input into the tasks continue to be key to the success we’ve achieved.

Mark Peterson Manager - Maintenance
Mount Isa Mines

FAQs

TCard is a secure, cloud-based operations management system created specifically for industrial plant operations to help you plan, schedule and manage operational tasks easily and efficiently. TCard facilitates two-way communication and provides clear visibility of the status of tasks. TCard enhances stability through teamwork, structure and insight.

TCard is intuitive and easy to learn meaning your operational teams can onboard fast.

By systemising your operations work activities, you can expect to see improved efficiency, open communication lines between front-line operations and management and generate new insights into operational issues, all for as little as $1 per task.

TCard is designed to complement and enhance your existing ERP system, not replace it. While ERPs are powerful for managing enterprise-wide data, they often lack user-friendliness for operational teams and can be challenging to onboard new team members. TCard fills this gap by providing an additional layer of operator-direct information, specifically tailored for day-to-day activities within minerals processing and mining plants.

TCard offers an intuitive and simple-to-use interface that minimises onboarding requirements, making it easier for your operational teams to adapt quickly and efficiently. Your operations team can manage TCard effectively, taking ownership of their activities without relying heavily on specialised teams for planning activities.

With TCard's feedback request functionality, teams can raise issues promptly, facilitating the creation of ERP work requests as needed. Documentation of work request numbers within TCard ensures seamless communication between supervisors and operators and aligns the team.

By integrating TCard alongside your existing ERP system, you can enhance operational efficiency, empower your team, and improve overall task and activity management. TCard's operator-direct information brings added power to support various functions beyond your ERP, driving improved performance for your operations.

Your TCard application typically takes as little as two weeks to be up and running within your operation!

We understand that implementing new technology can be daunting, often associated with disruption, high costs, and low adoption rates. However, TCard stands apart from traditional implementations. Here's how:

  • Dedicated Support: We provide a rapid implementation service, including remote workshops, application setup and personalised training. Our specialist team has operational experience and is committed to supporting you throughout the process, minimising disruption and enabling you to quickly leverage the benefits of TCard.
  • Cost-Effective Solution: With the onboarding process already included in the first year's subscription, you can avoid additional implementation costs and optimise your return on investment.
  • Simple to use: Unlike many new technologies, TCard boasts an intuitive and simple-to-use interface, minimising the learning curve and empowering your teams to adopt it swiftly and efficiently.

Mipac's Rapid Implementation service is designed to assist site operational teams that are fully utilised, offering remote workshops to understand site-specific settings for TCard and provide training and support to start the build-out of the TCard system. This includes

  1. Remote Workshops: Engaging workshops to discuss and finalise TCard configuration options and decisions.
  2. Office-based Template Support: Mipac will work closely with your site team to prepare templates and tailor them to align with your current operations.
  3. Remote Implementation and Training: A comprehensive process to set up the TCard instance, load initial plant hierarchy and operational tasks and provide training to your team remotely.
  4. Office-based Support: Ongoing support and assistance from our team, ensuring a smooth and successful implementation.

Our standard service is delivered remotely from our Brisbane office. All key delivery tasks, including workshops, training, and support, will be coordinated remotely, ensuring seamless collaboration with your designated implementation team.

Our Rapid Implementation service offers the following benefits:

  • Accelerated Implementation: Get your TCard instance up and running quickly, allowing you to experience the benefits sooner.
  • Efficient Configuration: Benefit from our expertise in configuring TCard to your operations' specific requirements.
  • Knowledge Transfer: Support your TCard users during their learning phase, ensuring accelerated competency in using and managing the system effectively.

Yes, absolutely! While our standard Rapid Implementation Service is delivered remotely, we understand the value of on-site training for some clients. If desired, on-site training can be incorporated into the implementation process to provide your team with hands-on support and personalised guidance. Please contact us to discuss your particular requirements.

TCard will give you a stream of operator comments at the granularity of each and every task.  The quality of your operators' comments will depend on how you coach them and reward them for good comments. 

TCard task comments can easily be shared across your wider support team - increasing their operational awareness.

It would be a great benefit to be able to see more from the front line. TCard can become an additional tool to engage and encourage Operator participation.

TCard allows a simple version of the task to be presented to operators with a link to the full job procedure. 

TCard can then standardise the practice and tasks can easily be set to recur across all your shifts and crews.  

TCard allows you to set tasks to recur easily at an interval that best suits your operation

TCard ‘elevates your operators’ to be heard and active in how your operation performs.

Yes. TCard ensures tasks never get forgotten and are always repeated as your operation needs it.  This means you now have a system that supports the retention of best practices.

Yes absolutely. TCard supports operator comments/insights on each and every task that are visible to the whole operating team. All comments become contemporaneous records from each and every operator which means you have evidence of the ideal description documented in the procedure.

Read more about TCard™

Mipac has delivered key changes to TCard in version 3.6.0: Insights – Building upon our TCard Insights, this release introduces improvements which …

 Mipac has delivered new insights leveraging TCard data and improved the experience with overdue tasks. Overdue Task Improvements – The behaviour of overdue (and …

This is Mipac’s webinar “Life beyond paper and spreadsheets”, discussing the importance of digitisation in the MMM industry. The webinar was hosted …

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