North American Gold Operation
TCard task management software
- USA
- Mining
- Software
How TCard helped a gold processing plant in North America reduce missed tasks and improve handovers across shifts.
This North American site is a hard-rock gold operation, running continuously in tough conditions. The processing circuit combines gravity concentration, gold and sulphide flotation, and leach/CIP (carbon-in-pulp).
Following a recent expansion, the plant’s capacity increased. Keeping the plant running at that scale requires precision task management across multiple shifts.
When whiteboards weren’t enough: the hidden cost of missed tasks.
This site’s Operations Superintendent leads supervisors and crews across 24/7 shift work. His role demands that nothing slips through the cracks.
Before 2020, though, the team relied on whiteboards, spreadsheets, and text messages to manage daily tasks. These familiar tools were not designed for 24/7 operations. The weak point was shift handovers where there was a risk of critical
checks being overlooked, samples being delayed, and small mistakes compounding into costly downtime.
“Shift handovers were our weak point. Something simple - a missed pump check or delayed sampling, could set us back and trigger avoidable downtime.”
The impact was cumulative. Supervisors were stretched, operators were frustrated, and accountability between shifts was unclear.
“TCard gave us a system that fits how we work. It’s as simple as a whiteboard, but far more powerful because everyone sees what’s done and what’s next in real time.”
When whiteboards weren’t enough: the hidden cost of missed tasks.
In 2020, this operation introduced TCard, Mipac’s task management software tailored for continuous industrial operations. Initially, the processing team used it as a digital replacement for whiteboards. The tool quickly proved its worth and gained adoption across water, operations, and the assay lab.
Daily reviews of TCard soon became routine. The overdue task list provided immediate visibility into where processes were breaking down. Supervisors could chase outstanding work and identify patterns that highlighted deeper process issues.
Operators began adding photos to confirm task completion, using the comment function to provide context, and relying on the feedback request feature to raise concerns without waiting for a supervisor.
Today, TCard is woven into daily operations. Boards are displayed on screens in control rooms and reviewed at every handover. Tasks flow across shifts in real time, reducing the chance of duplication or missed work.
Proven impact: from missed tasks to measurable gains
Five years later, TCard is embedded in this North American gold operation. It is part of daily shift reviews, referenced in production meetings, and serves as the single source of truth across teams.
Key outcomes include:
- Around 30% reduction in downtime linked to missed tasks
- Cleaner, faster shift handovers with less backtracking
- Improved accountability, with operators and supervisors aligned on what’s complete and what’s overdue
“If a task isn’t on TCard, it usually doesn’t happen. That’s how ingrained it’s become.”
The tool has also made onboarding easier. New operators gain a clear understanding of their responsibilities by reviewing TCard boards, which reduces the learning curve and builds confidence early.
For the Operations Superintendent, the biggest benefit is confidence:
“TCard gave us certainty. That confidence changes everything in 24/7 operations.”
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